How do you return a bed in a box mattress? That’s exactly what I’m going to try to cover in this article.
One of the many cool things about online bed in a box options is that the vast majority of them come with completely free returns. So if you end up not liking the bed that you just bought within its trial period time frame, you can just send it back at no additional cost to you and you get a full refund.
It’s really that simple but how exactly do you go about doing all that.
I mean a mattress is obviously a pretty big object and once it’s unboxed and inflated in your own home, how are you exactly supposed to return it.
Don’t try to go shove the bed back into the box that it came out of because you’ll likely just end up hurting yourself. Instead just sit back relax and allow me to explain the whole process step by step.
Let’s get to it.
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So let’s say that you’ve got a bed in a box in your home, you’ve been trying it out for a little while, but you’re just not satisfied with the way it feels or xyz, so you want to send it back.
If you’re still within the company’s trial period time frame, you’re probably eligible for free return still, but you should keep a couple things in mind before you go about the whole returns process.
A lot of companies actually require you to keep the mattress for at least 30 nights before initiating the return process. This is just a minor stipulation with most online options.
It’s mainly there because some beds just take a bit longer to break in than others and the companies just want you to give it a nice chunk of time to develop a well-informed decision on whether or not you actually want to keep it, not just a couple nights.
But after the first 30, in a lot of cases if you’re still unsatisfied with the mattress that you just got, you can just call the company up and initiate the whole return process.
How to Initiate Return Process
And don’t worry you’re not gonna have to try to shove the bed back in the box and slap a return label on it.
Don’t do that. That’s a common misconception on how the returns process for online beds actually works.
Once notified, the mattress company will usually contact a local moving company to swing by your home and take the mattress off your hands at no extra cost.
In a lot of cases many of these returned mattresses are actually given to local charities or donation centers, which is also nice to know.
How Long Return Process Takes
Another thing worth noting about the whole returns process is that on average it can take around one to four weeks to fully complete. It usually varies based on where you live or the mattress company and sometimes the earliest they can schedule the bed to be picked up is maybe like a few weeks out.
But however long it takes for them to get to you, returns with most online beds shouldn’t cost you anything extra.
In some cases, depending on where you live, there might not be any removal companies in your area. In this case most mattress companies will actually require you to take the used mattress to a donation center yourself and then provide a donation receipt in order to get your full refund.
This is obviously a drag for anyone to do and it kind of takes away from the idea of completely free returns as you’re
probably incurring some costs getting the bed to an actual donation center yourself.
But my biggest piece of advice for this situation is basically to call around to local donation centers, like Salvation Army or Goodwill Store, and see if they accept lightly used mattresses.
Do this before you even go about purchasing the bed. That way you have a fail-safe plan on where to take the mattress if you end up not really loving it.
You can also check with the actual mattress company to make sure that a removal company is in the area in which you live that they work with. Some carriers don’t work with other companies and they should be able to determine all that stuff for you pretty quickly.
One thing about free returns that goes for all online beds is that they’re only applicable within their trial period time frame.
So if you’re maybe testing out a mattress and you want to return it, but you’ve exceeded that trial period, returns with the bed won’t exactly be free anymore and you most likely won’t be getting a full refund with the mattress anytime soon, if you’ve
exceeded that sleep trial.
If there’s any sort of big underlying issue with the bed, maybe like a manufacturing defect or something like that, you in most cases are backed by solid warranty, which covers you in this regard. But warranties vary from brand to brand, so just check with the mattress company that you’re buying from to get the finer details about that stuff.
It’s also important to note that not every online bed comes with completely free returns. Some will charge you a flat return rate or a small transportation fee, if you do decide to return them.
But I think as long as you do all your necessary research and read the fine print before you buy one, the return process with online beds shouldn’t be too difficult for anyone to handle.
In a lot of cases it’s actually pretty easy.
Alex P. Davis has a BA in Interior Design from The New York School of Interior Design and 10 years of experience expertly designing sophisticated interiors.